Refund policy

Return & Refund Policy – TD SOCIAL CLUB™

Thank you for shopping with TD SOCIAL CLUB™.

Because many of our products are made specifically to order, our return policy differs from traditional retail stores.

Please read this policy carefully before placing an order.

1. Made-to-Order Products

Most of our products are produced on demand through our fulfillment partner:

Printful

This means every item is created specifically after your purchase.

Because of this, we do not accept general returns or exchanges.

2. Non-Returnable Items

We do not accept returns, exchanges, or refunds for:

- Incorrect size selection
- Change of mind
- Personal preference
- Ordering the wrong product
- Minor color differences caused by screen settings
- Delayed delivery caused by shipping carriers or customs

Please carefully review product descriptions and size information before ordering.

2A. Right of Withdrawal

Under applicable consumer law, the right of withdrawal may be excluded for goods made to customer specifications or clearly personalized.

Since many of our products are produced on demand specifically after your order is placed, this exclusion may apply to your purchase.

Once production has started, cancellations or modifications may no longer be possible.

3. Eligible Refund / Replacement Cases

We will offer a refund or replacement if your order arrives:

- Damaged
- Defective
- Misprinted
- Incorrect
- With manufacturing defects

4. Reporting an Issue

Claims must be submitted within:

14 days after delivery

Please email us at:

tdsocialclubofficial@gmail.com

Include:

- Order number
- Description of the issue
- Clear photo evidence

Without photo evidence, we may not be able to process the claim.

5. Resolution

After reviewing your claim, we may offer one of the following:

- Replacement product
- Partial refund
- Full refund

The resolution depends on the nature of the issue.

All claims are reviewed individually.

6. Lost Packages

If a package appears lost in transit, please contact us.

We will investigate with the shipping carrier and our fulfillment partner.

Please note:

TD SOCIAL CLUB™ is not responsible for packages marked as delivered by the carrier but reported missing afterward.

7. Failed Deliveries / Wrong Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders that cannot be delivered due to:

- Incorrect address
- Incomplete address
- Failure to collect parcel
- Refusal of delivery

Additional shipping fees may apply for reshipments.

8. Late or Missing Refunds

If a refund has been approved but not received:

- Check your bank account
- Contact your payment provider
- Contact your card issuer

Processing times vary depending on payment providers.

9. Contact

For return or refund questions:

TD SOCIAL CLUB™
Switzerland
Email: tdsocialclubofficial@gmail.com